Return & Refund Policy

Last updated: September 2026

At Furniture Hub, we want you to love your furniture. If something isn't right, our return and refund policy makes it simple to get a replacement, exchange or refund.

1. Return Window

You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original condition and packaging, with all tags and accessories included.

2. Damaged or Defective Items

If your furniture arrives damaged, defective or incorrect, please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or repair at no extra cost to you.

3. Non-Returnable Items

• Custom-made or made-to-order furniture built to your specifications.
• Items that have been used, assembled (unless defective), altered or damaged after delivery.
• Clearance or final-sale items marked as non-returnable.
• Mattresses and similar hygiene products once unpacked (unless defective).

4. How to Request a Return

1. Contact us on WhatsApp at 0313-9530009 or email info@furniturehub.com.pk with your order number.
2. Share the reason for the return and photos (if the item is damaged).
3. Our team will confirm your eligibility and arrange pickup or drop-off.

5. Refunds

Once your returned item is received and inspected, we will process your refund within 5–7 working days. Refunds are issued via bank transfer, JazzCash or EasyPaisa (for Cash-on-Delivery orders). Original delivery charges are non-refundable unless the return is due to our error.

6. Exchanges

Prefer a different product, colour or size? We're happy to arrange an exchange, subject to availability. Any price difference will be adjusted accordingly.

7. Need Help?

Our support team is here for you 7 days a week.